UK report on baggage mishandling by airlines

On 4 April 2007 the UK Air Transport Users Council published a 9-page report on every air passenger's nightmare, the mishandling of baggage. The report gives statistics for some of the major airlines serving the UK. Notable airlines that did not submit data included Virgin Atlantic and bmi.

I have personally had a few bags go missing but the airlines concerned have always managed to get them back to me at my hotel within a day.